Privacy Policy
1. Information We Collect
When you use our website or submit a request through our contact form, we may collect the following types of information:
- Personal identifiers: Your name, phone number, email address, and physical address.
- Service details: Information about your pool, requested services, and property details.
- Technical data: IP address, browser type, device information, pages visited, and referring URL.
- Communication records: Any messages, inquiries, or communications you send to us.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and connect you with pool service providers.
- To connect you with local, licensed, and insured pool contractors who can fulfill your service request.
- To improve our website, services, and customer experience.
- To comply with legal obligations and protect our rights.
- To send service-related communications, estimates, and follow-ups.
3. Information Sharing with Service Providers
We share your contact information (name, phone number, email address, and service details) with local, licensed, and insured pool contractors who will contact you regarding the services you requested. These contractors operate independently from Arcoso LLC.
We may also share information:
- With service providers who help us operate our website and business (hosting, analytics, email).
- If required by law, court order, or government regulation.
- In connection with a merger, acquisition, or sale of company assets.
We do not sell your personal information to third parties.
4. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand how visitors interact with our site. We use Google Analytics to track anonymized usage data.
You may disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. When your information is no longer needed, we securely delete or anonymize it.
6. Your Rights — California & Florida Residents
California residents (CCPA): Under the California Consumer Privacy Act, you have the right to:
- Know what personal information we have collected about you.
- Request deletion of your personal information.
- Opt out of the sale of your personal information (we do not sell data).
- Not be discriminated against for exercising your privacy rights.
Florida residents (Florida Digital Bill of Rights): Under Florida law, you have the right to:
- Confirm whether we are processing your personal data and access that data.
- Correct inaccuracies in your personal data.
- Delete your personal data.
- Opt out of targeted advertising and the sale of personal data.
To exercise any of these rights, contact us at info@arcoso.co.
7. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete it immediately. If you believe a child under 13 has provided us with personal data, please contact us at info@arcoso.co.
8. Security
We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and update the effective date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Arcoso LLC
Email: info@arcoso.co